Shipping
For all orders according to size and weight of the goods, please refer to the shipping rates displayed in your shopping cart before checkout.
We are shipping worldwide. If your address is showing as “no shipping rates available” please get in contact and we can add rates for your location to the system.
Shipping to the EU, Norway and Switzerland (EU: orders up to 150€, Norway: each item below an equivalent value of 3500NOK):
The customer’s local VAT rate will be charged at checkout, no further taxes/duties/fees need to be paid during import of the goods. For shipments to the EU also the “3€” Duty will be collected at checkout. This duty is non-refundable unfortunately.
Orders above the stated limits above will be taxed during import and the payment will be collected by the parcel service.
Australia:
Orders up to an equivalent value of AUD1,000 will be delivered without any additional customs charges needing to be paid. Orders above AUD1,000 will be charged with 10% GST plus potential customs duties by the parcel service.
Rest of the World:
Please refer to your local import regulations. No VAT will be charged at checkout
Delivery Services
We are using different delivery services. If you haven’t selected a specific service at checkout it is in our disgression to select a service.
Parcel services may leave parcels in a “safe place”, which then counts as successful delivery of the goods . If you do not agree with this please let us know at checkout and we will ask the delivery service to only hand out the parcel to you personally.
Delivery Address Accuracy
It is the customer’s responsibility to provide a complete and accurate delivery address at checkout. Please double-check your address details before placing your order, as we cannot be held responsible for delays, non-delivery, or loss resulting from an incorrect or incomplete address supplied by you.
If you notice an error, contact us as soon as possible. We will do our best to amend the address before dispatch, but once an order has been handed to the carrier we cannot guarantee changes can be made.
Where a parcel is returned to us as undeliverable, or is delivered to an incorrect address supplied by the customer, the following applies:
- Returned to us: We will contact you to arrange re-dispatch. A re-shipping charge will apply, equal to the standard delivery cost for your destination, plus any carrier return fee incurred. Alternatively, you may request a refund for the goods (excluding original shipping costs) once the parcel is safely back with us.
- Delivered to the address provided: If a parcel is successfully delivered to the address you entered, the order is considered fulfilled and we are unable to offer a refund or replacement.
International orders: For deliveries outside the United Kingdom, the customer is responsible for providing accurate address and contact details, including any information required for customs clearance. Where an incorrect address, refused delivery, or unpaid customs charges result in a parcel being returned, abandoned, or destroyed by the carrier, any associated costs — including return shipping, carrier fees, and non-recoverable duties or taxes — are the customer’s responsibility and will be deducted from any refund due.
Where a delivery error is caused by us, we will of course correct it at no cost to you.
Returns
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third-party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post, fax, or email). Our contact details can be found below. You may also use this form or the model withdrawal form, but it is not obligatory.
You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website.
If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (for example by email) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
When returning an international (non-UK, EU above 150€ or B2B) order due to a rejected payment of import duties, we will charge a 15% restocking fee to cover our cost for return shipment and carrier admin fees.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You shall send back the goods or hand them over to us or a person authorised by us to receive the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Please note that there are some legal exceptions to the right to withdraw, and some items can therefore not be returned or exchanged. We will let you know if this applies in your particular case.