Support

onetwo3D support agent

We are here to help, any questions, issues or suggestions, just contact us and we will try to get back to you as quickly as possible.

Pre-orders

Some products may not be in stock all the time but can be "pre-ordered" on the website. In this case you will pay for the product and it will be shipped as soon as it becomes available. We try to put an accurate restock date on the website for each product but these dates can change due to production/delivery delays by our suppliers.

You can of course ask for a refund of your order at any time.

If the price of a pre-ordered product should fall whilst waiting for the delivery, we will refund the difference on the day of shipping.

Contact us via the chat (see chat bubble on the lower right of your screen) or open a new support ticket:

Optional. PDF, images (JPG, PNG, GIF, WebP), or TXT — max 10 MB per file, up to 5 files.

Check and reply to your existing Support Tickets (you need to be logged in)

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