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Parcelforce/GLS Orders Routing via Germany

If you order something to an EU country you may see that the tracking information locates the parcel for quite a while in Germany. the reason for that is that GLS/Parcelforce have centralised their EU customs processing in Germany, so all parcels will be shipped via Germany. So no panic, the parcel isn't going to the wrong country, it just travels through Germany for customs clearance purposes.

Contact us via the chat (see chat bubble on the lower right of your screen) or open a new support ticket:

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